ATM

An Incident Management System (IMS) for ATMs is a specialized framework designed to monitor, detect, and resolve issues that affect the operation of Automated Teller Machines. This system continuously tracks the status of ATMs, identifying incidents such as cash shortages, hardware failures, software glitches, or security breaches. When an issue is detected, the IMS automatically logs the incident, classifies its severity, and triggers alerts to the appropriate technical teams.

The system prioritizes incidents based on their impact on service availability and customer experience, ensuring rapid response and resolution. By providing real-time updates, detailed reporting, and automated workflows, the IMS helps banks maintain the uptime and security of their ATM networks, reducing downtime and enhancing customer satisfaction.